Privacy & Data Protection Policy

This Privacy and Data Protection Policy describes how LivingSpot ("LivingSpot", "Platform", "we", "us", or "our") collects, processes, stores, and protects personal data when users access and use the LivingSpot real estate platform.

We process personal data in accordance with applicable privacy and data protection laws, including:

• Regulation (EU) 2016/679 (GDPR);

• Applicable Czech data protection legislation;

• Other relevant legal regulations.

By using the Platform, users acknowledge and agree to the processing of personal data described in this Policy.

When publishing an advertisement on LivingSpot, we may store the following information connected to the advertiser's account:

• Email address;

• Phone number;

• IP address from which the advertisement was submitted.

This mechanism serves the following purposes:

• Verification of advertiser identity;

• Fraud prevention;

• Prevention of fake or misleading listings;

• Platform security and abuse prevention;

• Assistance with identification of advertisers in the event of a lawful request from public authorities or law enforcement agencies.

Advertisers may choose to hide their phone number from public display within the listing.

If users submit inquiries through the Platform, we process the information voluntarily entered into the inquiry form, including:

• Full name;

• Phone number;

• Email address;

• Inquiry message content.

These personal data are processed for the purpose of:

• Delivering inquiries to advertisers;

• Enabling communication between interested users and advertisers;

• Customer support;

• Fraud prevention and security monitoring.

Without these details, the inquiry cannot be delivered. By submitting an inquiry, users consent to the processing of personal data for the purposes described in this Policy.

LivingSpot processes personal data based on one or more of the following legal grounds:

• Performance of a contract;

• User consent;

• Compliance with legal obligations;

• Legitimate interests, including fraud prevention, platform security, and service improvement.

Advertisement-related data are stored for the duration of the active listing. After expiration or deletion of the listing, the advertisement, inquiry responses, and related communication data may remain stored for up to 20 days before permanent deletion from operational systems and databases.

Certain data may be retained for longer periods where required by:

• Applicable law;

• Regulatory obligations;

• Fraud prevention;

• Legal dispute resolution;

• Legitimate business interests.

LivingSpot may use artificial intelligence and automated systems for:

• Fraud detection;

• Spam prevention;

• Listing moderation;

• Image classification;

• Personalized recommendations;

• Search ranking optimization;

• Platform analytics and security.

Automated systems may analyze listing content, metadata, uploaded media, IP addresses, and user activity patterns. AI-generated outputs may not always be fully accurate and should not be considered legally binding decisions.

LivingSpot does not sell personal data to third parties.

Personal data may be shared only:

• With service providers necessary for operation of the Platform;

• With payment processors;

• With hosting or infrastructure providers;

• Where required by law or governmental authorities;

• In response to lawful requests from courts or law enforcement agencies.

All third-party partners are required to maintain appropriate data protection standards.

LivingSpot implements appropriate technical and organizational measures to protect personal data against:

• Unauthorized access;

• Data loss;

• Alteration;

• Disclosure;

• Abuse.

However, no internet-based service can guarantee absolute security. Users are responsible for protecting their account credentials.

Users may have the following rights under applicable data protection laws:

• Right of access;

• Right to rectification;

• Right to erasure;

• Right to restrict processing;

• Right to data portability;

• Right to object to processing;

• Right to withdraw consent.

Requests regarding personal data may be submitted using the contact information below.

LivingSpot may use cookies and analytics technologies to:

• Improve user experience;

• Personalize content;

• Measure platform performance;

• Detect fraud and abuse;

• Optimize advertising.

Users may manage cookie preferences through browser settings where applicable.

The Platform may contain integrations or links to third-party services. LivingSpot is not responsible for the privacy practices or content of third-party websites or services. Users are encouraged to review the privacy policies of such services separately.

LivingSpot reserves the right to update or modify this Privacy and Data Protection Policy. Material changes may be communicated through:

• Email notifications;

• Platform notices;

• Updated publication dates.

Continued use of the Platform after changes become effective constitutes acceptance of the updated Policy.

For questions regarding privacy or personal data processing, contact:

LivingSpot Support

Email: privacy@livingspot.eu

Website: https://livingspot.eu